--- title: I forgot my log-in and password. How do I retrieve it? description: Retrieve your log-in information from the login page, where you can click on the “Forgot password” or “Forgot username” links. You will receive an email from No_reply <No_Reply@swana.org> with a link --- [Skip to content](https://hub.swana.org/migration/knowledge/i-forgot-my-log-in-and-password.-how-do-i-retrieve-it#main-content) English Show submenu for translations ![SWANA\_Logo-White.png\]](https://hub.swana.org/hs-fs/hubfs/SWANA_Logo-White.png?height=50&name=SWANA_Logo-White.png) - [Default HubSpot Blog](https://blog.swana.org/) Open main navigation Close main navigation - [Default HubSpot Blog](https://blog.swana.org/) - English Show submenu for translations - Go to swana.org Go to swana.org Welcome to the SWANA knowledge base. How can we help you? - There are no suggestions because the search field is empty. 1. [SWANA Knowledge Base](https://hub.swana.org/migration/knowledge?hsLang=en) 2. [SWANA Store](https://hub.swana.org/migration/knowledge/swana-store?hsLang=en) # I forgot my log-in and password. How do I retrieve it? ![Forgot\_passord-screenshot](https://hub.swana.org/hs-fs/hubfs/Forgot_passord-screenshot.png?width=688&name=Forgot_passord-screenshot.png)Retrieve your log-in information from the [login page](https://store.swana.org/Shared_Content/Contacts/Sign_In.aspx), where you can click on the “Forgot password” or “Forgot username” links. You will receive an email from **No\_reply \** with a link to reset your password. (We recommend managing your password in a password manager such as Dashlane or 1Password.) *NOTE: some members have reported the reset email going straight into a NOTIFICATIONS folder only accessible through Outlook online. If you use Outlook as your email client, please check that folder as well as the SPAM folder on your desktop.* You can also contact us at [800-467-9262](tel:800-467-9262) or via email at [membership@swana.org](mailto:membership@swana.org). - [MySWANA](https://hub.swana.org/migration/knowledge/myswana?hsLang=en) - [Emails & Newsletters](https://hub.swana.org/migration/knowledge/emails-newsletters?hsLang=en) - [SWANA Store](https://hub.swana.org/migration/knowledge/swana-store?hsLang=en) - [Training/Certification](https://hub.swana.org/migration/knowledge/training-certification?hsLang=en) - [MentorMatch](https://hub.swana.org/migration/knowledge/mentormatch?hsLang=en) - [SWANA Chapters](https://hub.swana.org/migration/knowledge/swana-chapters?hsLang=en) - [SWANA Membership](https://hub.swana.org/migration/knowledge/swana-membership?hsLang=en) - [Applied Research Foundation](https://hub.swana.org/migration/knowledge/applied-research-foundation?hsLang=en) - [Young Professionals (YP) Group](https://hub.swana.org/migration/knowledge/young-professionals-yp-group?hsLang=en) - [Technical Divisions](https://hub.swana.org/migration/knowledge/technical-divisions?hsLang=en) - [Miscellaneous](https://hub.swana.org/migration/knowledge/miscellaneous?hsLang=en) - [Default HubSpot Blog](https://blog.swana.org/) [![SWANA](https://hub.swana.org/hubfs/SWANA%202020%20Assets/logo-swana-blue.svg "SWANA")](https://swana.org) SWANA Knowledge Base Copyright © 2026, Solid Waste Association of North America